SA Power Networks processes around 3000 enquiries per year from customers and contractors requesting approval to work near our distribution network. At present, applications are submitted through the SA Power Networks website, or directly to the Network Access Officer at
nao@sapowernetworks.com.au.
We are seeking input from regular users of this service to identify opportunities to streamline processes and improve the customer experience.
What do I need to know?
Approximately 85% of requests result in the need to deactivate the automated reclose protection functionality which is often referred to as, applying ‘non-auto’ settings. The other 15% of requests typically involve more complex technical assessment and / or isolations of the network which warrant a quotation.
In relation to the 85% of applications (the ‘non-auto’ service), there is currently a published Network Access Management Fee of $291 + GST for the preliminary processing of all requests. The actual labour costs of site attendance to deliver the permit are then captured and presented to the applicant once the work is completed. The typical minimum charge at present is $1,070 + GST, for a non-auto permit per day of issue. SA Power Networks is required to respond to the request and provide access within 28 days.
We are seeking your feedback on Non-auto requests moving to a Standard charge
Feedback received from applicants to date has indicated that a quicker delivery and more certainty around costs would be ideal. In response, we are looking at ways we can improve the process and would value your opinion on the concept of an agreed Standard charge for a ‘non-auto’ permit.
What does a Standard charge mean?
A Standard charge for non-auto permits would provide certainty at the time of accepting a scheduled date for the works. We are proposing that once the application is received, the technical assessment will occur, and the applicant contacted to confirm available dates and pricing. This becomes the ‘response time’. The ‘delivery time’ is measured as the time taken between application and receipt of a permit on site. This service would be available from 8am to 3pm, Monday to Friday (excluding Public Holidays).
Please tell us what you think of this proposed approach:
