Regulatory Engagement

Share on Facebook Share on Twitter Share on Linkedin Email this link

What is a Regulatory Reset?

SA Power Networks is the principal electricity distribution network service provider in South Australia - the poles and wires that deliver the power to homes and businesses.

Every five years, SA Power Networks is required to undergo a regulatory reset process, and submit a Regulatory Proposal to the Australian Energy Regulator (AER), which details our proposed business operations and service delivery, including:

  • Our ongoing commitment to customers and community
  • Changes in our environment
  • Forecast expenditure
  • Asset base and depreciation
  • Revenue and tariffs
  • Customer price impacts

The Australian Energy Regulator (AER) makes a revenue determination based

What is a Regulatory Reset?

SA Power Networks is the principal electricity distribution network service provider in South Australia - the poles and wires that deliver the power to homes and businesses.

Every five years, SA Power Networks is required to undergo a regulatory reset process, and submit a Regulatory Proposal to the Australian Energy Regulator (AER), which details our proposed business operations and service delivery, including:

  • Our ongoing commitment to customers and community
  • Changes in our environment
  • Forecast expenditure
  • Asset base and depreciation
  • Revenue and tariffs
  • Customer price impacts

The Australian Energy Regulator (AER) makes a revenue determination based on our proposal. The AER determination approves the levels of capital investment, operating cost and overall funding required to complete our program of work. Our 2020-25 Revised Regulatory Proposal was submitted to the AER in December 2019. More information about our 2020-25 Regulatory process can be found within this site and more information is also available on the AER website.


Designing and delivering engagement to shape our 2020-25 Regulatory Proposal

Engagement with our customers and stakeholders occurs on a daily basis on a variety of topics and through a range of channels, including our comprehensive framework of reference groups and our Customer Consultative Panel (CCP).

Our 2020-25 Reset Customer Engagement Program began in February 2017. It was designed designed as a progressive, phased program to provide multiple and diverse opportunities for dialogue and engagement.

Regular interactions with our Customer Consultative Panel and reference groups (which typically meet quarterly) underpinned our program. The panel and reference groups were established in late 2016 and included more than 60 customers and consumer advocates from diverse occupations and interest areas including arborists, renewables, business, community, and electricity advisory.

The five key objectives of our engagement were as follows:

  • Ensure customers and stakeholders were well equipped to actively participate in the engagement
  • Engage customers and stakeholders on issues that matter to them
  • Ensure ‘no surprises’ for both SA Power Networks and our stakeholders throughout engagement process
  • Ensure that the concerns and views of our customers and stakeholders were considered in the prudent optimisation of our costs, services and prices
  • Ensure our engagement met all relevant engagement principles (SAPN, AER + alignment with AA1000SES and IAP2).

Our Regulatory engagement program resulted in us engaging with over 5,400 customers and stakeholders in relation to the development the Proposal. This was achieved through 127 engagement activities plus 40 regular reference group meetings.

Utilising our Talking Power platform, we were able to extend our reach to the broader community in South Australia. Over the course of our engagement program, Talking Power received 14,051 visits, with 1,584 participants registered to receive regular newsletter updates; and 2,316 participants engaged with the content on the site through contributing to forms, participating in polls or surveys, asking questions or downloading reference materials and information.

You can read the full report on our Regulatory engagement on the AER website or simply click on the links below to learn more about each phase of our engagement program.