An Introduction to Reset

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SA Power Networks is the primary electricity distribution network operator in South Australia. We are responsible for managing the South Australian electricity distribution network - the substations, transformers, poles and wires that deliver electricity to 900,000 homes and businesses throughout the state. We are recognised as an industry leader in reliability and safety and are number one for efficiency on a state-by-state basis.



As a distributor, we are regulated by the Australian Energy Regulator (AER) and are required to submit our expenditure and revenue proposals every five years for their review and approval. This process is often referred to as a 'price reset' - hence the term 'reset' you will see throughout this site and our broader communications. Our plans for 2025-2030 are being shaped by extensive engagement with customers, stakeholders, and other parties across various diverse communities.

Our Reset Engagement reinforces our commitment to working with our customers and stakeholders to understand their needs and deliver services they value. We believe that our relationships with our stakeholders and our willingness to engage with our customers; to listen and respond to their needs, is fundamental to achieving balanced outcomes for our customers and community.

The engagement has been designed to ensure that we meet the needs of our consumers, while providing a fair return to our business. Our Engagement Strategy focuses on quality and genuine customer engagement, framed around an understandable narrative of what is important for the customers, whilst streamlining our efforts and costs.

Within this context, SA Power Networks proposes to:

  • Ensure that we fully understand and adapt to new energy needs of our customers in tune with the rapid advance in technology by supporting customer choice, while making sure no one is left behind.

  • Invest in new capabilities that support 100% customer powered energy system by supporting customers in installing smart appliances, enabling new digital and operational capabilities across existing network assets and evolving key partnerships to deliver in the customer’s best interests.

  • Ensure our network safety and risks are optimised to meet current and emerging customer energy needs and deal with aging assets and climate change challenges via sustainable levels of network re-investments.

  • Retain our focus on business efficiency, investing in our people and organisational capability to ensure responses are delivered at the lowest possible cost.

To find out more about our detailed Reset Engagement Strategy, click here.




SA Power Networks is the primary electricity distribution network operator in South Australia. We are responsible for managing the South Australian electricity distribution network - the substations, transformers, poles and wires that deliver electricity to 900,000 homes and businesses throughout the state. We are recognised as an industry leader in reliability and safety and are number one for efficiency on a state-by-state basis.



As a distributor, we are regulated by the Australian Energy Regulator (AER) and are required to submit our expenditure and revenue proposals every five years for their review and approval. This process is often referred to as a 'price reset' - hence the term 'reset' you will see throughout this site and our broader communications. Our plans for 2025-2030 are being shaped by extensive engagement with customers, stakeholders, and other parties across various diverse communities.

Our Reset Engagement reinforces our commitment to working with our customers and stakeholders to understand their needs and deliver services they value. We believe that our relationships with our stakeholders and our willingness to engage with our customers; to listen and respond to their needs, is fundamental to achieving balanced outcomes for our customers and community.

The engagement has been designed to ensure that we meet the needs of our consumers, while providing a fair return to our business. Our Engagement Strategy focuses on quality and genuine customer engagement, framed around an understandable narrative of what is important for the customers, whilst streamlining our efforts and costs.

Within this context, SA Power Networks proposes to:

  • Ensure that we fully understand and adapt to new energy needs of our customers in tune with the rapid advance in technology by supporting customer choice, while making sure no one is left behind.

  • Invest in new capabilities that support 100% customer powered energy system by supporting customers in installing smart appliances, enabling new digital and operational capabilities across existing network assets and evolving key partnerships to deliver in the customer’s best interests.

  • Ensure our network safety and risks are optimised to meet current and emerging customer energy needs and deal with aging assets and climate change challenges via sustainable levels of network re-investments.

  • Retain our focus on business efficiency, investing in our people and organisational capability to ensure responses are delivered at the lowest possible cost.

To find out more about our detailed Reset Engagement Strategy, click here.




  • Read the Key Highlights of our Reset Launch

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    On Tuesday, the 22nd February, we officially launched our Regulatory Reset Engagement Program; reinforcing our commitment as an organisation towards working with our customers and stakeholders to understand their needs and deliver services they value. The main purpose behind the launch event was to gather feedback about our Engagement program, the proposed themes for engagement and to explore those topics in more detail to gauge customers’ needs.

    The online launch was attended by 111 key stakeholders, including industry and government representatives, Community Advisory Board members, consumers and SAPN staff members. Forethought, an independent engagement firm, facilitated the event.

    Mark Vincent, Executive General Manager, Strategy and Transformation, kicked off the event, followed by Rob Stobbe, CEO, SA Power Networks, speaking about the importance of engagement, and actively listening to our community and customers as we start working on our vision for 2025-2030.

    Our Community Advisory Board Chair, Dr. Jessie Byrne and Deputy Chair, Mr. Kelvin Trimper, took us through the role of the newly appointed CAB and invited all present to involve and engage with us via our Consultative groups on Talking Power.

    Jessica Vonthethoff, Executive General Manager, Customer and Community and Daniel Popping, Head of Stakeholder Engagement then took us through the overview of the Program, talking about our Engagement approach and key stages that we will be undertaking over the next 18 months.

    The stakeholders were introduced to the four major themes of engagement, which were chosen in close consultation with our CAB and backed by extensive customer research conducted in 2021 by Forethought. The participants were then further engaged in core discussion by breaking into groups across virtual workrooms to seek feedback about our key themes and find out what’s important to them.

    To learn more or to watch a recording of our launch event, click here.


Page last updated: 20 Jul 2023, 03:17 PM