Our Reset Strategy

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Our Reset Strategy 2025-2030

Every five years, SA Power Networks develops a Regulatory proposal (Reset) for the Australian Energy Regulator (AER), outlining our plans for the distribution network and how we will meet our customers’ needs while providing a fair return to the business.

We’re about to begin our Reset Engagement for the 2025-2030 regulatory period, which will be focused on:

  • Strong and genuine engagement with our customers, paving the way for them to be at the centre of our future decision-making.
  • Focusing on what is important to our customers, to streamline our efforts and costs.
  • High-quality analysis, models, and data that underpin our proposal and align with the AER expectations.
  • A clear and simple narrative that our customers can understand and engage with us.


Our Engagement Approach

Our Community Advisory Board (CAB) played a significant role in co-designing and endorsing our Engagement Approach. The contextual stages of our Engagement Plan are now complete, and we commenced the formal aspects of our engagement in February 2022.

As outlined below, our engagement plan enables us to actively consult customers and stakeholders on their expectations and priorities through a variety of research and engagement activities, both quantitative and qualitative.

This feedback will help us to progressively narrow down the options and pathways to achieve a balance of services and price outcomes to best meet both customer and business needs. In addition, we’ll also engage bilaterally with other major stakeholders such as the AER, ESCOSA, and the SA Government throughout the process. ESCOSA's Electricity Distribution Code sets out consumer protections that apply to the distribution of electricity to customers in South Australia. To read more about the Code, click here.


After consulting with our Community Advisory Board (CAB), we were able to identify and develop four key themes outlining our engagement plan.

Our engagement program comprises of:

Our Reset Strategy 2025-2030

Every five years, SA Power Networks develops a Regulatory proposal (Reset) for the Australian Energy Regulator (AER), outlining our plans for the distribution network and how we will meet our customers’ needs while providing a fair return to the business.

We’re about to begin our Reset Engagement for the 2025-2030 regulatory period, which will be focused on:

  • Strong and genuine engagement with our customers, paving the way for them to be at the centre of our future decision-making.
  • Focusing on what is important to our customers, to streamline our efforts and costs.
  • High-quality analysis, models, and data that underpin our proposal and align with the AER expectations.
  • A clear and simple narrative that our customers can understand and engage with us.


Our Engagement Approach

Our Community Advisory Board (CAB) played a significant role in co-designing and endorsing our Engagement Approach. The contextual stages of our Engagement Plan are now complete, and we commenced the formal aspects of our engagement in February 2022.

As outlined below, our engagement plan enables us to actively consult customers and stakeholders on their expectations and priorities through a variety of research and engagement activities, both quantitative and qualitative.

This feedback will help us to progressively narrow down the options and pathways to achieve a balance of services and price outcomes to best meet both customer and business needs. In addition, we’ll also engage bilaterally with other major stakeholders such as the AER, ESCOSA, and the SA Government throughout the process. ESCOSA's Electricity Distribution Code sets out consumer protections that apply to the distribution of electricity to customers in South Australia. To read more about the Code, click here.


After consulting with our Community Advisory Board (CAB), we were able to identify and develop four key themes outlining our engagement plan.

Our engagement program comprises of:

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  • Share Q - Who in the public would know about your Reset Strategy program? It was only by chance through an email regarding future feed-in charges that you told me? (submitted by Robert McFayden 26/5/23) on Facebook Share Q - Who in the public would know about your Reset Strategy program? It was only by chance through an email regarding future feed-in charges that you told me? (submitted by Robert McFayden 26/5/23) on Twitter Share Q - Who in the public would know about your Reset Strategy program? It was only by chance through an email regarding future feed-in charges that you told me? (submitted by Robert McFayden 26/5/23) on Linkedin Email Q - Who in the public would know about your Reset Strategy program? It was only by chance through an email regarding future feed-in charges that you told me? (submitted by Robert McFayden 26/5/23) link

    Q - Who in the public would know about your Reset Strategy program? It was only by chance through an email regarding future feed-in charges that you told me? (submitted by Robert McFayden 26/5/23)

    11 months ago

    Hi Robert and thanks for your question.

    Since May 2022, we have been engaging with a variety of customers, stakeholders and community members in the development of our next Regulatory Proposal (for the period 2025 - 2030). Our overall engagement program has been developed and implemented in close collaboration with our independent Community Advisory Board, and we have engaged with different groups and stakeholders at each of the different stages. You can find more detailed information here on the Talking Power website, specifically:


    In addition, we have used a variety of communication tools (emails, newsletters, social media, direct correspondence, letters, networks, consultative groups, stakeholder contacts) to promote opportunities for people to get involved and help shape our proposal.

    Kind regards
    Dan Popping - Head of Stakeholder engagement

Page last updated: 21 Aug 2023, 11:55 AM