Customer Experience, Choice and Empowerment
We know that having a positive experience when dealing with SA Power Networks is critical to our stakeholders and customers.
Jessica Vonthethoff, Executive General Manager, Customer, and Community, talks about streamlining the customer experience, choice, and empowerment while dealing with the challenges of engaging with a diverse range of stakeholders across the spectrum with different energy needs.
Our Reset encompasses extensive engagement and consultation with diverse customers and communities to understand their priorities for investment in customer service, especially for vulnerable customers. We want customers to help us understand how we can support them to optimise energy choices in their homes. We are also keen to explore how we can improve our metering and connection services.
Click here to view the copy of Jess's presentation from our Regional engagement workshops, where she talks about the theme of customer experience, choice, and empowerment.
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Let us know your thoughts on our theme of customer experience, choice, and empowerment.
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How important is it that we invest in evolving our services to support changing customer needs? What are your priority focus areas?
CLOSED: This discussion has concluded.
Who's Listening
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Executive General Manager, Customer and Community
Key topics aligned with this theme
From the perspective of a retailer employee, SAPN is doing doing a much better job than some of their NECF peers, particularly when it comes to service orders. However, I would like to see a focus put on ensuring connections can be done remotely if possible, given the rollout of smart meters.