Read the Key Highlights of our Reset Launch

On Tuesday, the 22^nd February, we officially launched our Regulatory Reset Engagement Program; reinforcing our commitment as an organisation towards working with our customers and stakeholders to understand their needs and deliver services they value. The main purpose behind the launch event was to gather feedback about our Engagement program, the proposed themes for engagement and to explore those topics in more detail to gauge customers’ needs.

The online launch was attended by 111 key stakeholders, including industry and government representatives, Community Advisory Board members, consumers and SAPN staff members. Forethought, an independent engagement firm, facilitated the event.

Mark Vincent, Executive General Manager, Strategy and Transformation, kicked off the event, followed by Rob Stobbe, CEO, SA Power Networks, speaking about the importance of engagement, and actively listening to our community and customers as we start working on our vision for 2025-2030.

Our Community Advisory Board Chair, Dr. Jessie Byrne and Deputy Chair, Mr. Kelvin Trimper, took us through the role of the newly appointed CAB and invited all present to involve and engage with us via our Consultative groups on Talking Power.

Jessica Vonthethoff, Executive General Manager, Customer and Community and Daniel Popping, Head of Stakeholder Engagement then took us through the overview of the Program, talking about our Engagement approach and key stages that we will be undertaking over the next 18 months.

The stakeholders were introduced to the four major themes of engagement, which were chosen in close consultation with our CAB and backed by extensive customer research conducted in 2021 by Forethought. The participants were then further engaged in core discussion by breaking into groups across virtual workrooms to seek feedback about our key themes and find out what’s important to them.

To learn more or to watch a recording of our launch event, click here.