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  • Talking Engagement

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    Talking Engagement

    Our engagement program over the past three years has been extensive and has covered a wide variety of topics and has seen us meet people from all across the State.

    It has been our honour and privilege to be given an opportunity to listen to so many of you throughout our broad community. So, we say thank you so much for taking the time to post a comment or complete a survey online, provide written feedback, attend a workshop or meeting, or stop by and say hi at a pop-up community booth.

    We hope you continue to engage with us – we truly believe that it is only by working together that we can ensure the best outcomes for our customers.

  • Improving reliability for our worst-served customers - map your experience!

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    Our 178,000km network of poles and wires is one of the most reliable in Australia, but for 16,000 customers mainly on the edge of the grid, they go days without power each year! By making small, targeted improvements to our network we could keep the power on more often for these customers.

    In its Draft Decision, the AER did not allow our proposed program to significantly improve reliability in targeted regional areas – a program we developed in response to customer feedback. We are now re-submitting this program as part of our Revised Proposal, but we need your support to encourage the AER to reconsider its position on these works.

    We recently brought Adnyamathanha elder, Terry Coulthard from the Iga Warta community in the northern Flinders Ranges, to speak to a group of stakeholders about why improved reliability is so important to him and others like him. Check out the short video then find your home or business on the interactive map, select a pin and rate your reliability experience.