Improving reliability for our worst-served customers - map your experience!

Our 178,000km network of poles and wires is one of the most reliable in Australia, but for 16,000 customers mainly on the edge of the grid, they go days without power each year! By making small, targeted improvements to our network we could keep the power on more often for these customers.

In its Draft Decision, the AER did not allow our proposed program to significantly improve reliability in targeted regional areas – a program we developed in response to customer feedback. We are now re-submitting this program as part of our Revised Proposal, but we need your support to encourage the AER to reconsider its position on these works.

We recently brought Adnyamathanha elder, Terry Coulthard from the Iga Warta community in the northern Flinders Ranges, to speak to a group of stakeholders about why improved reliability is so important to him and others like him. Check out the short video then find your home or business on the interactive map, select a pin and rate your reliability experience.

Categories: Reliability, Hardening the network, customers, Worst-served customers
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