Phase 2 - In-Depth Engagement

Consultation has concluded

*Engagement is now closed*

Thank you very much for your contributions to Phase 2! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"What comes out of this very important process, will have impacts right across the community", Rob Stobbe, CEO.

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

We are seeking the views of our customers in developing this Regulatory Proposal through a state-wide engagement program. The In-Depth phase of this program provides diverse opportunities for community members from across SA to engage in dialogue that will inform our plans.

Consultation is now closed and the feedback we received is listed below:

  • View community comments in the discussion forums
  • See the outcomes of our quick polls
  • Understand peoples experiences by viewing the map tools
  • View the questions received and answers provided
  • Register with the site to receive a regular newsletter and be invited to join the next phase of engagement.

Help shape SA's energy network of the future.

*Engagement is now closed*

Thank you very much for your contributions to Phase 2! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"What comes out of this very important process, will have impacts right across the community", Rob Stobbe, CEO.

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

We are seeking the views of our customers in developing this Regulatory Proposal through a state-wide engagement program. The In-Depth phase of this program provides diverse opportunities for community members from across SA to engage in dialogue that will inform our plans.

Consultation is now closed and the feedback we received is listed below:

  • View community comments in the discussion forums
  • See the outcomes of our quick polls
  • Understand peoples experiences by viewing the map tools
  • View the questions received and answers provided
  • Register with the site to receive a regular newsletter and be invited to join the next phase of engagement.

Help shape SA's energy network of the future.

Consultation has concluded
  • It's a wrap for 2017!

    almost 2 years ago
    Thank you for your participation v4


    Our In-Depth online engagement project was open from 1 August to 8 December.

    • 1,800 people visited the engagement page 2,400 times
    • 299 people completed a poll
    • 41 people commented in a discussion forum
    • 53 people placed a pin on a map
    We are currently analysing contributions in detail and will share a feedback summary report with you soon.

    Phase 3 engagement, which will launch on 1 February 2018, will provide you with the opportunity to have your say on our Draft Plan and Tariff Structure Statement consultation paper. In preparation for this consultation you can:
    • Ask staff a question
    • Register for project updates and to be notified of the Phase 3 engagement launch

    See you in 2018! - the Talking Power team




    Our In-Depth online engagement project was open from 1 August to 8 December.

    • 1,800 people visited the engagement page 2,400 times
    • 299 people completed a poll
    • 41 people commented in a discussion forum
    • 53 people placed a pin on a map
    We are currently analysing contributions in detail and will share a feedback summary report with you soon.

    Phase 3 engagement, which will launch on 1 February 2018, will provide you with the opportunity to have your say on our Draft Plan and Tariff Structure Statement consultation paper. In preparation for this consultation you can:
    • Ask staff a question
    • Register for project updates and to be notified of the Phase 3 engagement launch

    See you in 2018! - the Talking Power team



  • Talking to stakeholders about our Levels of Services

    almost 2 years ago
    Levelofservicews

    In late November we held a workshop with members of our Customer Consultative Panel and Reference Groups to seek their input on our draft Levels of Service. These were developed based on past data, our understanding of customer expectations, and statutory requirements that set the minimum levels of service we must provide.

    Stakeholders representing among others, local government, consumer groups and our Arborist, Community and Renewables reference groups, were asked for their thoughts and to identify what was missing in relation to our draft Levels of Service, which span the following categories:

    • safety
    • customer experience
    • reliability and quality of supply
    • environment
    • aesthetics
    • multi-flow grid
    • information and communication
    • cost-efficiency.

    Keep your eyes out for future workshops on our Levels of Service in 2018.

    In late November we held a workshop with members of our Customer Consultative Panel and Reference Groups to seek their input on our draft Levels of Service. These were developed based on past data, our understanding of customer expectations, and statutory requirements that set the minimum levels of service we must provide.

    Stakeholders representing among others, local government, consumer groups and our Arborist, Community and Renewables reference groups, were asked for their thoughts and to identify what was missing in relation to our draft Levels of Service, which span the following categories:

    • safety
    • customer experience
    • reliability and quality of supply
    • environment
    • aesthetics
    • multi-flow grid
    • information and communication
    • cost-efficiency.

    Keep your eyes out for future workshops on our Levels of Service in 2018.

  • Have your say by 8 December

    almost 2 years ago
    Brainstorming session sm sq

    The current In-Depth engagement phase has been extended to 8 December. Share your views today!

    Learn more about emerging opportunities and challenges associated with solar and comment on our discussion forum, complete a quick poll and share your experience in our mapping tool.

    We are currently planning Phase 3 engagement, which will launch on 1 February. In the meantime, Talking Power will continue to feature regular news updates and the Q&A function continues to be available for your questions.


    The current In-Depth engagement phase has been extended to 8 December. Share your views today!

    Learn more about emerging opportunities and challenges associated with solar and comment on our discussion forum, complete a quick poll and share your experience in our mapping tool.

    We are currently planning Phase 3 engagement, which will launch on 1 February. In the meantime, Talking Power will continue to feature regular news updates and the Q&A function continues to be available for your questions.


  • Win an iPad Pro for Christmas!

    almost 2 years ago
    Ipad working sm

    Enter by registering your details here before 20 December. You will automatically go into the running to win an iPad Pro, just in time for Christmas!

    You will receive a regular newsletter, filled with information on our engagement activities, and be invited to participate in consultation opportunities as they launch.

    SA Power Networks' employees and immediate family excluded. Prize details: 10.5" iPad Pro, 256GB, wifi, gold colour.

    Enter by registering your details here before 20 December. You will automatically go into the running to win an iPad Pro, just in time for Christmas!

    You will receive a regular newsletter, filled with information on our engagement activities, and be invited to participate in consultation opportunities as they launch.

    SA Power Networks' employees and immediate family excluded. Prize details: 10.5" iPad Pro, 256GB, wifi, gold colour.

  • Poll update: Why is a solar system important to you?

    almost 2 years ago
    Future network7

    We wanted to find out from our customers if they use solar and why.

    We asked our customers how important a solar system is in reducing the amount of energy they need to buy from retailers. For 76% of customers who responded, it was the most important feature and not one customer said that it was not important.

    When we asked our customers how important it was to be able to sell surplus energy generated by a solar system to make money, 70% of customers said it was important, with 37% saying it was the most important feature of a solar system. For 7% of customers, this was the least important feature of a solar system.

    If you haven’t done so already, share you views in a quick poll.

    You can comment on our Future Network video on our forum.

    Use our map tool to let us know how you plan to use renewables into the future.

    We wanted to find out from our customers if they use solar and why.

    We asked our customers how important a solar system is in reducing the amount of energy they need to buy from retailers. For 76% of customers who responded, it was the most important feature and not one customer said that it was not important.

    When we asked our customers how important it was to be able to sell surplus energy generated by a solar system to make money, 70% of customers said it was important, with 37% saying it was the most important feature of a solar system. For 7% of customers, this was the least important feature of a solar system.

    If you haven’t done so already, share you views in a quick poll.

    You can comment on our Future Network video on our forum.

    Use our map tool to let us know how you plan to use renewables into the future.

  • New film from Directions Workshop with stakeholders

    almost 2 years ago



  • Poll update: what you are telling us

    almost 2 years ago
    Pin on map

    Our polls and forums are a great way for you to give us feedback and we will be using the information from these in our future planning.

    One question we asked was:

    In an unplanned outage, how do you prefer to communicate with SA Power Networks?

    Most respondents - 74% - said SMS, with 11%, phone call and 6%, email.

    If you haven’t done so already, please take one of our polls now.

    How well have we communicated with you in an outage?

    Go to our mapping tool, pin your home or business and give us your feedback.


    Our polls and forums are a great way for you to give us feedback and we will be using the information from these in our future planning.

    One question we asked was:

    In an unplanned outage, how do you prefer to communicate with SA Power Networks?

    Most respondents - 74% - said SMS, with 11%, phone call and 6%, email.

    If you haven’t done so already, please take one of our polls now.

    How well have we communicated with you in an outage?

    Go to our mapping tool, pin your home or business and give us your feedback.


  • Chinese community workshop film

    almost 2 years ago

    We have been busy in October delivering workshops with a range of Culturally and Linguistically Diverse (CALD) communities, gathering feedback on their experience of the electricity industry.

    The translated focus group with the Chinese community saw 20 residents and business owners enthusiastically share their concerns, identifying reliability, communication during outages and network price as their priorities.

    The Chinese community workshop was held on 12 October 2017. View the workshop film below.



    We have been busy in October delivering workshops with a range of Culturally and Linguistically Diverse (CALD) communities, gathering feedback on their experience of the electricity industry.

    The translated focus group with the Chinese community saw 20 residents and business owners enthusiastically share their concerns, identifying reliability, communication during outages and network price as their priorities.

    The Chinese community workshop was held on 12 October 2017. View the workshop film below.



  • Lucky customers each win an iPad Pro

    almost 2 years ago
    Ipad winner

    Two lucky SA Power Networks customers - Ian from Athelstone (pictured) and Patrik from Port Pirie – each won an iPad Pro in the draw for registering on the Talking Power website.

    Ian is also registered with SA Power Networks’ Power@MyPlace and receives email/SMS alerts when there is a scheduled power outage. He also uses the SA Power Networks website to find out how long a power outage is going to last.

    Patrik has a keen interest in renewable energy and new technology and was interested in engaging with us through Talking Power.

    Enjoy your iPad Pros, gentlemen!

    Two lucky SA Power Networks customers - Ian from Athelstone (pictured) and Patrik from Port Pirie – each won an iPad Pro in the draw for registering on the Talking Power website.

    Ian is also registered with SA Power Networks’ Power@MyPlace and receives email/SMS alerts when there is a scheduled power outage. He also uses the SA Power Networks website to find out how long a power outage is going to last.

    Patrik has a keen interest in renewable energy and new technology and was interested in engaging with us through Talking Power.

    Enjoy your iPad Pros, gentlemen!

  • Focus groups for culturally and linguistically diverse (CALD) communities

    about 2 years ago
    Workshop with diverse communities

    Some of our customers have unique needs and we will be engaging them through four targeted focus groups for people from the Vietnamese, Chinese, Burmese and Bhutanese communities.

    To ensure meaningful participation from all customers at the focus groups, the proceedings will be translated in real time and customers will be given the opportunity to ask questions.

    The focus groups will be held during October and will aim to reach between 50 and 60 community members.

    It’s a great way to widen the conversation as we keep on Talking Power.


    Some of our customers have unique needs and we will be engaging them through four targeted focus groups for people from the Vietnamese, Chinese, Burmese and Bhutanese communities.

    To ensure meaningful participation from all customers at the focus groups, the proceedings will be translated in real time and customers will be given the opportunity to ask questions.

    The focus groups will be held during October and will aim to reach between 50 and 60 community members.

    It’s a great way to widen the conversation as we keep on Talking Power.