Appointment of General Manager Customer and Community

We are pleased to announce that Jess Vonthethoff has been appointed to the position of General Manager Customer and Community. Jess will officially take over the role on Monday 4 May 2020.

Over the past three years Jess has led the customer and stakeholder engagement process for the 2020-25 Regulatory Reset submission. This has involved broad based customer surveys, focus groups and multiple consultative workshops held across South Australia and interstate on topics such as innovative tariff design and South Australia’s world leading integration of renewables into the electricity grid.

Jess has a passion for improving outcomes for customers and leading a true customer-focused culture.

"I have had the privilege of speaking to many customers and stakeholders about what is important to them and I am excited about the opportunity to deepen our understanding of customer priorities in my new role as General Manager, Customer and Community. Our customer journey is continuing to evolve and I am committed to ensuring our organisation delivers outcomes that are in the long term interests of consumers" said Jess.

Jess has been with SA Power Networks for 11 years, most recently as Manager Stakeholder Engagement and Communications and has over 20 years’ experience in communications, community engagement and stakeholder management. Jess is a member of the Energy Networks Australia national committee on Consumer Engagement and Communications, and also represents SA Power Networks on a number of broader stakeholder forums, including those representing vulnerable customers.