Reliability standards for 2020-25

The Essential Services Commission of South Australia (ESCOSA) – the independent regulatory body that determines electricity reliability and service standards in South Australia – is currently conducting a study into the reliability of electricity in SA.

Business and residential customers from across the State have been invited to participate in this research, the outcomes of which will help inform ESCOSA’s determinations on the reliability performance expected of SA Power Networks in managing the electricity distribution network from 1 July 2020.

ESCOSA’s reliability service standards will inform our 2020-25 Regulatory Proposal, which is due to the Australian Energy Regulator (AER) in January 2019.

Go here for more information on ESCOSA consultations. Go here to view an example Service Standard Framework survey invitation letter sent to SA Power Networks customers.