Vulnerable Customers

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Our response to helping vulnerable customers

Access to essential services, such as electricity, is necessary to sustain the health and wellbeing of our community. The affordability of energy is an issue across Australia and is influenced by a range of factors.

There are a number of ways energy companies can support vulnerable customers and SA Power Networks is committed to working with our Community Reference Group to understand customer needs and ensure the customer voice is considered and heard in our decision-making.

Our response to helping vulnerable customers

Access to essential services, such as electricity, is necessary to sustain the health and wellbeing of our community. The affordability of energy is an issue across Australia and is influenced by a range of factors.

There are a number of ways energy companies can support vulnerable customers and SA Power Networks is committed to working with our Community Reference Group to understand customer needs and ensure the customer voice is considered and heard in our decision-making.

Do you have a question about our Vulnerable Customer Strategy?  Please ask your questions here for our staff or the Community Reference Group to answer. We will strive to answer your questions as soon as practical (usually 1-2 business days). 

Comments made here are public, if you would like us to respond privately please add that to your message. 


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