Our Customer Consultative Panel - ensuring the Voice of the Customer is shaping our decision-making

3 months ago

Our Customer Consultative Panel (CCP) was established in 2009 to ensure the customer voice is considered in our decision making. Our CCP consists of a broad range of stakeholders with an interest in shaping the decision-making of SA Power Networks and includes customer advocacy representatives.

A new 15 Member panel was appointed in January 2020 for a two-year term and one of their focus areas will be vulnerable customers and the implementation of our Vulnerable Customer Strategy. The panel consists of the following members:

Chair – Dr Andrew Nance – The Energy Project

Residential customers

  • Michael Leane
  • Doug Strain
  • Angela Faulkner

Vulnerable customer advocates

  • Wendy Shirley – SA Financial Counsellors Association (and Community Reference Group representative)
  • Mark Henley – Uniting Communities

Business customers/advocates

  • Mark Yates, Yates Electrical – Riverland
  • Andrew McKenna – Business SA

Renewable energy advocates

  • Matt Curnow - Sustainable Savings Pty Ltd
  • Mike Stone – Clean Energy Council

IT/ Government/ Policy

  • Scott Bayliss – Department of Education

Retailer

  • Elizabeth Molyneux – AGL

Arborist Reference Group

  • Kelvin Trimper

Local Government

  • Cr John Woodward – West Torrens
  • Karina Ewer – District Council of Streaky Bay

The CCP Chair is Dr Andrew Nance of The Energy Project who brings a wealth of experience in the energy sector and is committed to ensuring the customer voice is heard loudly so we deliver the services our customers expect and value.

Andrew says:

“There is no doubt that SA Power Networks delivers an essential service. There is also no doubt that some customers are more vulnerable than others to losing continuous access to the electricity grid.

For some it’s their financial circumstances that makes them vulnerable to being cut off for unpaid bills. For others it’s their health that make them vulnerable due to a reliance on the grid to power essential equipment. For some it is a vulnerability to more frequent or longer outages because of location or bushfire risk.

The CCP strongly supports SA Power Networks efforts to understand the vulnerabilities of their customers and to be a leader – empowering South Australia - even if it’s not always something they can fix directly.”

For further information on our panel please contact Alex Lewis, Customer Consultation Lead.


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