Community Reference Group

13 Jul 2020

There are a number of ways energy companies can support vulnerable customers and SA Power Networks is committed to working with our Community Reference Group to understand customer needs and ensure the customer voice is considered and heard in our decision-making.

Our Community Reference Group provides a forum for listening and discussion on issues facing particular groups within the community, particularly vulnerable customers.

Wendy Shirley, CEO South Australian Financial Counsellors Association and Chair of our Community Reference Group says:

“I have been on the Customer Consultative Panel and the Community Reference Group since its inception. I have worked with SA Power Networks for over 5 years’ and have a high level of interest around electricity distribution in SA. Collaboration and working together in partnership to help all customers will assist in ensuring SA Power Networks remains in tune with all of their customers.”

The group consists of representatives from the following consumer advocacy and customer groups:

SA Power Networks developed a Vulnerable Customer Strategy in the latter part of 2019, in consultation with our reference group – link to site or strategy

If you would like more information about the group or to contact any of the members please click here

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