Phase 5 - 2020-25 Revised Regulatory Proposal submitted

We submitted our 2020-25 Revised Proposal for managing the South Australian electricity distribution network with the Australian Energy Regulator (AER) on 10 December 2019.

The Revised Proposal follows an extensive engagement program with customers and stakeholders over the past three years. The Proposal will deliver an average reduction of $62 for residential customers and $276 for small-to-medium sized businesses in 2020-21. In fact our distribution network charges in 2020/21 will become the lowest they have been for a decade.

Figure 1: Key outcomes for customers

Throughout conversations with customers and stakeholders there has been a growing recognition that equity for customers is not just a matter of price. Equity also means not passing on today’s costs to future generations and doing something for customers who get a substantially worse service than others in South Australia. Our stakeholders have also made it clear that it is not equitable for us to “kick the can down the road” by deferring expenditure on an ageing network today, in order to push additional costs onto future years and generations of customers.

As a result, our Revised Proposal includes some important targeted enhancements to reliability for some of our worst-performing feeders, as well as plans to reduce the risks posed by our ageing assets.

Figure 2: Customers' key priorities and our Revised Proposal

In response to the AER’s Draft Decision on our Original Proposal, lodged back in January 2019, we have provided additional evidence to support programs in areas such as replacement of ageing assets, investment in information technology and some much needed property improvements at various sites across the business.

You can read more about our Revised Proposal in our Overview .

We submitted our 2020-25 Revised Proposal for managing the South Australian electricity distribution network with the Australian Energy Regulator (AER) on 10 December 2019.

The Revised Proposal follows an extensive engagement program with customers and stakeholders over the past three years. The Proposal will deliver an average reduction of $62 for residential customers and $276 for small-to-medium sized businesses in 2020-21. In fact our distribution network charges in 2020/21 will become the lowest they have been for a decade.

Figure 1: Key outcomes for customers

Throughout conversations with customers and stakeholders there has been a growing recognition that equity for customers is not just a matter of price. Equity also means not passing on today’s costs to future generations and doing something for customers who get a substantially worse service than others in South Australia. Our stakeholders have also made it clear that it is not equitable for us to “kick the can down the road” by deferring expenditure on an ageing network today, in order to push additional costs onto future years and generations of customers.

As a result, our Revised Proposal includes some important targeted enhancements to reliability for some of our worst-performing feeders, as well as plans to reduce the risks posed by our ageing assets.

Figure 2: Customers' key priorities and our Revised Proposal

In response to the AER’s Draft Decision on our Original Proposal, lodged back in January 2019, we have provided additional evidence to support programs in areas such as replacement of ageing assets, investment in information technology and some much needed property improvements at various sites across the business.

You can read more about our Revised Proposal in our Overview .

  • What is happening?
    SA Power Networks processes around 3000 enquiries per year from customers and contractors requesting approval to work near our distribution network. At present, applications are submitted through the SA Power Networks website, or directly to the Network Access Officer at nao@sapowernetworks.com.au.

    The terms and conditions for Network Access Requests can be found on our website.

    We are seeking input from regular users of this service to identify opportunities to streamline processes and improve the customer experience. 

    What do I need to know?

    Approximately 85% of requests result in the need to deactivate the automated reclose

    What is happening?
    SA Power Networks processes around 3000 enquiries per year from customers and contractors requesting approval to work near our distribution network. At present, applications are submitted through the SA Power Networks website, or directly to the Network Access Officer at nao@sapowernetworks.com.au.

    The terms and conditions for Network Access Requests can be found on our website.

    We are seeking input from regular users of this service to identify opportunities to streamline processes and improve the customer experience. 

    What do I need to know?

    Approximately 85% of requests result in the need to deactivate the automated reclose protection functionality which is often referred to as, applying ‘non-auto’ settings. The other 15% of requests typically involve more complex technical assessment and / or isolations of the network which warrant a quotation.

    In relation to the 85% of applications (the ‘non-auto’ service), there is currently a published Network Access Management Fee of $291 + GST for the preliminary processing of all requests. The actual labour costs of site attendance to deliver the permit are then captured and presented to the applicant once the work is completed. The typical minimum charge at present is $1,070 + GST, for a non-auto permit per day of issue. SA Power Networks is required to respond to the request and provide access within 28 days.

    We are seeking your feedback on Non-auto requests moving to a Standard charge

    Feedback received from applicants to date has indicated that a quicker delivery and more certainty around costs would be ideal. In response, we are looking at ways we can improve the process and would value your opinion on the concept of an agreed Standard charge for a ‘non-auto’ permit.

    What does a Standard charge mean?

    A Standard charge for non-auto permits would provide certainty at the time of accepting a scheduled date for the works. We are proposing that once the application is received, the technical assessment will occur, and the applicant contacted to confirm available dates and pricing. This becomes the ‘response time’. The ‘delivery time’ is measured as the time taken between application and receipt of a permit on site. This service would be available from 8am to 3pm, Monday to Friday (excluding Public Holidays).

    Please tell us what you think of this proposed approach:

    Take Survey