Phase 2 - In-Depth Engagement

Consultation has concluded

*Engagement is now closed*

Thank you very much for your contributions to Phase 2! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"What comes out of this very important process, will have impacts right across the community", Rob Stobbe, CEO.

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

We are seeking the views of our customers in developing this Regulatory Proposal through a state-wide engagement program. The In-Depth phase of this program provides diverse opportunities for community members from across SA to engage in dialogue that will inform our plans.

Consultation is now closed and the feedback we received is listed below:

  • View community comments in the discussion forums
  • See the outcomes of our quick polls
  • Understand peoples experiences by viewing the map tools
  • View the questions received and answers provided
  • Register with the site to receive a regular newsletter and be invited to join the next phase of engagement.

Help shape SA's energy network of the future.

*Engagement is now closed*

Thank you very much for your contributions to Phase 2! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"What comes out of this very important process, will have impacts right across the community", Rob Stobbe, CEO.

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

We are seeking the views of our customers in developing this Regulatory Proposal through a state-wide engagement program. The In-Depth phase of this program provides diverse opportunities for community members from across SA to engage in dialogue that will inform our plans.

Consultation is now closed and the feedback we received is listed below:

  • View community comments in the discussion forums
  • See the outcomes of our quick polls
  • Understand peoples experiences by viewing the map tools
  • View the questions received and answers provided
  • Register with the site to receive a regular newsletter and be invited to join the next phase of engagement.

Help shape SA's energy network of the future.

CLOSED: This discussion has concluded.
  • I have bought 3 solar systems at different sites, and each time it has taken months to get the import only meter changed an import-export meter. I was told that work load was heavy. That is a poor excuse as this is over a long period of time, so why don't you have more people doing this work?

    Steve asked almost 2 years ago

    Hi Steve, we acknowledge customers did experience delays during some periods due to the volume of bookings for installation. These rose dramatically in two periods prior to closures of specific government schemes, and we responded by recruiting and training more staff. 

    For your information, from 1 December 2017, following regulator-initiated changes in the electricity rules, we are no longer responsible for meter installs – this role has been handed to retailers. 

    Regards - the Talking Power team


  • Why aren't there more incentives and subsidies to help people use electricity more efficiently around the home, and therefore use less? It has been shown that it is much cheaper, easier & simpler to use less energy by such measures rather than continue to live the same way we do. Australia is way behind the rest of the world when it comes to such things.

    Brett D asked almost 2 years ago

    Hi Brett,

    there are range of initiatives established by government to encourage energy efficiency. This includes the State REES scheme which has funded retailers to assist people to make simple changes to reduce their energy use, including providing more efficient light bulbs; and State schemes aimed at improving housing construction and ensuring more efficient appliances are made available in Australia. 

    The Commonwealth Government is involved in improving the minimum performance of equipment, including lighting, refrigeration, hot water heating, stand-by supply and the like.  

    Improved efficiency has been a contributor to a significant flattening/reduction in electricity energy usage (along with the growth of roof top solar in some regions and a slowing of manufacturing demand).

    Regards - the Talking Power team


  • if I wish to disconnect from the mains would I still be charged for service to the property

    myacount asked about 2 years ago

    Good afternoon,

    Should you request disconnection there will be a charge for that work. However, once we disconnect you from mains supply, you would not be charged for a distribution service to your property. 

    You may wish to consider a range of other issues before going ahead with disconnecting from the grid:
    1. Check your retailer to determine whether there is an exit clause in your contract with them – a contract exit payment may be required.
    2. By disconnecting from the distribution network, you will not be able to export any excess energy you generate (the energy that you are unable to use or store).
    3. By disconnecting you will not have access to mains supply should your in-house system fail, or there are extended weather conditions that reduce the energy you generate below your level of energy use.
    4. Should your circumstances change and you request reconnection to the network, you may be charged for a reconnection, depending on the circumstances.
    Regards - the talking Power team.


  • Why are we still using unsustainable fossil fuels that destroy the planet!?

    yvonneg asked about 2 years ago

    Hi YvonneG. Thanks for your question.

    Australia is undertaking a transition from reliance on fossil fuels for energy generation. The pace of that transition is dependent on government policy, retirement of fossil fuel generation facilities and private and or public investment in renewable sources of generation. 

    SA Power Networks is an electricity distributor and not directly involved in electricity generation. We are seeking to ensure the network of substations, poles and wires that we manage is able to support what we believe will be an increasing share of renewable and distributed generation sources, including rooftop solar.

    Regards - the Talking Power team

  • AS Power networks has been talking since 1999 about supplying smart meters to residential propereties.What has happended

    Newman asked about 2 years ago

    Hi Newman. 

    As per our response to a similar question recieved earlier - there is no plan in South Australia to roll out smart metres en masse. This occurred in Victoria due to a government-initiated program managed by electricity distributors in that State. 

    From December 2017, under national policy changes, energy retailers will become responsible for installation of all new meters. As such, installation of smart meters will be dependent on customer preference and market competition.

    Regards - the Talking Power team.

  • When will smart meters be rolled out en-masse?

    vjet707 asked about 2 years ago

    Thanks for your question! 

    At this stage, there is no plan in South Australia to roll out smart metres en masse. This occurred in Victoria due to a government-initiated program managed by electricity distributors in that State. 

    From December 2017, under national policy changes, energy retailers will become responsible for installation of all new meters. As such, installation of smart meters will be dependent on customer preference and market competition.