Phase 2 - In-Depth Engagement

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Consultation has concluded

*Engagement is now closed*

Thank you very much for your contributions to Phase 2! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"What comes out of this very important process, will have impacts right across the community", Rob Stobbe, CEO.

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

We are seeking the views of our customers in developing this Regulatory Proposal through a state-wide engagement program. The In-Depth phase of this program provides diverse opportunities for community members from across SA to engage in dialogue that will inform our plans.

Consultation is now closed and the feedback we received is listed below:

  • View community comments in the discussion forums
  • See the outcomes of our quick polls
  • Understand peoples experiences by viewing the map tools
  • View the questions received and answers provided
  • Register with the site to receive a regular newsletter and be invited to join the next phase of engagement.

Help shape SA's energy network of the future.

*Engagement is now closed*

Thank you very much for your contributions to Phase 2! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"What comes out of this very important process, will have impacts right across the community", Rob Stobbe, CEO.

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

We are seeking the views of our customers in developing this Regulatory Proposal through a state-wide engagement program. The In-Depth phase of this program provides diverse opportunities for community members from across SA to engage in dialogue that will inform our plans.

Consultation is now closed and the feedback we received is listed below:

  • View community comments in the discussion forums
  • See the outcomes of our quick polls
  • Understand peoples experiences by viewing the map tools
  • View the questions received and answers provided
  • Register with the site to receive a regular newsletter and be invited to join the next phase of engagement.

Help shape SA's energy network of the future.

Consultation has concluded
  • Can we have your phone number?

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    over 2 years ago

    That way we can make sure we can contact you when we need to.

    At SA Power Networks, we have many ways of communicating with our customers and many ways our customers can contact us when they need to.

    Just one way we stay in touch is through Power@MyPlace - a free message service which sends customers an SMS or email update:

    • when we become aware of a power outage in your suburb
    • when restoration of power is likely to occur
    • when supply is restored

    How would you like to communicate with us when you need to?

    Let us know by taking our quick poll.

    Register for Power@MyPlace.

    That way we can make sure we can contact you when we need to.

    At SA Power Networks, we have many ways of communicating with our customers and many ways our customers can contact us when they need to.

    Just one way we stay in touch is through Power@MyPlace - a free message service which sends customers an SMS or email update:

    • when we become aware of a power outage in your suburb
    • when restoration of power is likely to occur
    • when supply is restored

    How would you like to communicate with us when you need to?

    Let us know by taking our quick poll.

    Register for Power@MyPlace.

  • Directions Workshops infographics

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    over 2 years ago

    In recent months, we have met with more than 130 customers and their representatives from around the State through a series of intensive workshops.

    There were three key themes – network price, reliability and the network of the future (how we manage the network to support changing technology including greater use of battery storage and electric vehicles). Overall, reliability of the network was identified as the theme of highest priority, followed by price and the network of the future.

    We have summarised this information into easy-to-read infographics giving a summary and the main outcomes from each workshop.

    The infographics show what customers identified as priorities and also some of the 200 questions raised by customers.

    You can view all the infographics here in the photo gallery

    In recent months, we have met with more than 130 customers and their representatives from around the State through a series of intensive workshops.

    There were three key themes – network price, reliability and the network of the future (how we manage the network to support changing technology including greater use of battery storage and electric vehicles). Overall, reliability of the network was identified as the theme of highest priority, followed by price and the network of the future.

    We have summarised this information into easy-to-read infographics giving a summary and the main outcomes from each workshop.

    The infographics show what customers identified as priorities and also some of the 200 questions raised by customers.

    You can view all the infographics here in the photo gallery

  • What is the best way for us to contact you?

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    over 2 years ago

    During October, our theme is communication. We have many ways we communicate with customers, but we want to know what is best for you.

    What information is important to you and how you would like to receive it? You can also tell us how you would like to get in contact with us when you really need to.

    Your input is important. Have a say through our forums, take a quick poll and use our mapping tool to rate how well we are communicating with you.

    During October, our theme is communication. We have many ways we communicate with customers, but we want to know what is best for you.

    What information is important to you and how you would like to receive it? You can also tell us how you would like to get in contact with us when you really need to.

    Your input is important. Have a say through our forums, take a quick poll and use our mapping tool to rate how well we are communicating with you.

  • How electricity is supplied to our customers

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    over 2 years ago

    At SA Power Networks we are just one link in the energy supply chain. There are many organisations and people working together to make sure you have power at home or to run your business.

    These organisations:

    • generate electricity (coal, gas, wind and large-scale solar);
    • operate the transmission network, which carries electricity long distances at very high voltages;
    • deliver it locally via substations, poles and wires (our role as distributor); and
    • your retailer sources electricity from generators and manages your bill.


    At SA Power Networks we are just one link in the energy supply chain. There are many organisations and people working together to make sure you have power at home or to run your business.

    These organisations:

    • generate electricity (coal, gas, wind and large-scale solar);
    • operate the transmission network, which carries electricity long distances at very high voltages;
    • deliver it locally via substations, poles and wires (our role as distributor); and
    • your retailer sources electricity from generators and manages your bill.


  • Do rural customers pay more for electricity in SA?

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    almost 3 years ago

    With about 10 customers per kilometre of line, South Australia has the lowest ratio of customers to electricity assets of any State.

    With a big State to supply, 70% of our poles, wires and substations are used to get electricity to the 30% of our customers who live outside Adelaide.

    To ensure fairness, we have postage stamp pricing – which means our rural and remote customers pay the same for energy as our metro customers.





    With about 10 customers per kilometre of line, South Australia has the lowest ratio of customers to electricity assets of any State.

    With a big State to supply, 70% of our poles, wires and substations are used to get electricity to the 30% of our customers who live outside Adelaide.

    To ensure fairness, we have postage stamp pricing – which means our rural and remote customers pay the same for energy as our metro customers.





  • Quick quiz: How many Stobie poles are there across the state?

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    almost 3 years ago

    No prizes for getting it right, but we hope it’s got you thinking!

    We’re a big business. We distribute electricity using:

    • 400 zone substations
    • 73,000 street transformers
    • 200,000 km of wires
    • and to answer the quick quiz - 720,000 Stobie poles.
    We also employ 2,000 people directly and utilise many other SA contractors and suppliers.


    No prizes for getting it right, but we hope it’s got you thinking!

    We’re a big business. We distribute electricity using:

    • 400 zone substations
    • 73,000 street transformers
    • 200,000 km of wires
    • and to answer the quick quiz - 720,000 Stobie poles.
    We also employ 2,000 people directly and utilise many other SA contractors and suppliers.


  • Do you know what's included in your electricity bill?

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    almost 3 years ago

    On average 26% of a residential customer bill is for SA Power Networks’ distribution charge.

    The rest of the bill is for things like the feed in tariff for customers with solar panels, transmission charges and GST. The biggest portion of your residential bill – about 50% – covers electricity generation and retail costs.


    On average 26% of a residential customer bill is for SA Power Networks’ distribution charge.

    The rest of the bill is for things like the feed in tariff for customers with solar panels, transmission charges and GST. The biggest portion of your residential bill – about 50% – covers electricity generation and retail costs.


  • New Port Augusta Directions Workshop film

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    almost 3 years ago


  • Mount Lofty Ranges Directions Workshop

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    almost 3 years ago

    Residents, business owners, farmers, local government and other representatives from the Mount Lofty Ranges attended an SA Power Networks’ customer engagement workshop to share their views on issues that are important them.

    Reliability for all customers, restoring power when outages occur, vegetation management and managing bushfire risk were topics of importance for the group. Other messages conveyed include the need for SA Power Networks to improve network reliability and plan for the future.

    ‘The day was made accessible to the lay person. It was really good,’ workshop participant.

    Go here to see photos of Directions Workshops delivered across the State during August 2017.


    Residents, business owners, farmers, local government and other representatives from the Mount Lofty Ranges attended an SA Power Networks’ customer engagement workshop to share their views on issues that are important them.

    Reliability for all customers, restoring power when outages occur, vegetation management and managing bushfire risk were topics of importance for the group. Other messages conveyed include the need for SA Power Networks to improve network reliability and plan for the future.

    ‘The day was made accessible to the lay person. It was really good,’ workshop participant.

    Go here to see photos of Directions Workshops delivered across the State during August 2017.


  • Regional Directions Workshops

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    almost 3 years ago

    August has been a busy month for us so far!

    A small team of people from SA Power Networks, comprising General Managers, local depot managers, and subject matter experts, have been travelling around key regional locations meeting with local residents and businesses, and collecting feedback on topics that are important to them.

    To date, we have visited:

    • Renmark – 3 August
    • Port Augusta – 4 August
    • Mount Gamier – 8 August
    • Port Lincoln – 11 August

    There are more workshops coming up in the Adelaide metro area and Mt Lofty Ranges. Feedback will help us craft early directions for our Regulatory Reset proposal.

    August has been a busy month for us so far!

    A small team of people from SA Power Networks, comprising General Managers, local depot managers, and subject matter experts, have been travelling around key regional locations meeting with local residents and businesses, and collecting feedback on topics that are important to them.

    To date, we have visited:

    • Renmark – 3 August
    • Port Augusta – 4 August
    • Mount Gamier – 8 August
    • Port Lincoln – 11 August

    There are more workshops coming up in the Adelaide metro area and Mt Lofty Ranges. Feedback will help us craft early directions for our Regulatory Reset proposal.