Should be able to register more than one SMS address for a household.

SMS is good - and progress reports are very helpful - especially if you have unexpected delays in power coming back on.Transparency and clarity is always helpful.

Agree with the comments preceding this post:SMS/email is the best way to notify of a disruption to power, I have received these on my mobile phone in the past. However I always find them amusing when I’m home as I know the power has been disrupted long before receiving the notification.What would be very useful is knowledge of the cause for the disruption, as this will provide some insight into the possible length of the disruption. The explanation can be simple, storm damage, fallen tree, motor vehicle accident, vandalism to infrastructure, wire damage, bushfire in location, etc.Accurate information on the expected length of time for power restoration would be very useful. Past notifications always indicate a long period of time, if the disruption is going to be a long time, I would need to put in place alternative arrangements, particularly for refrigerated goods. The earlier I know this the sooner I can set things up.Frequently power has been restored and notifications advising of the power disruption with expected restoration time are still being sent. Ensure the correct notifications are being sent out.But how can we the consumer communicate with SA Power networks?The current SMS/email notifications cannot be replied to, perhaps include a means for enabling consumer replies. Remember we don’t have power to access your website and waste battery time searching for a contact phone number, when the power is off, I use my mobile phone sparingly to preserve battery life, in case I have an emergency.

I would like to no more about the cause, as I am a contractor for you I often get asked what was the cause and I cant tell them anything other then what is one the web site

You need to provide updated information regularly. To provide the same static message all the time that you are attending to the problem is not informative, often stale and insulting. You are acting like a govt department who dislike and try to ignore customer service. Have your customer service people put themselves in the shoes of customers and provide detailed and fresh info. There are many ways to do this. Just think!!! You are complicit with the state govt in introducing unreliability into the network by removing accessible baseload power so publicly discuss demonstrable and practical ways to fix it. No more talking and ducking the issues. Honesty and action will get you a long way with customers.

SMS is best and I have received messages during an outage. A better explanation of what caused the disruption once the investigation is complete would be useful to understand e.g. storm damage or equipment failure.

I don't believe any power generator has a right to charge for distribution! I can't go to any retailer and 'buy a box of electricity'. I believe the producer has a moral obligation to supply me with their product (if they wish to me to consume it) without individual cost.I seriously object to, and believe there is no right to charge for, any 'supply charge'.ETSA never charged us for it, and I believe it's just a ploy to continue to increase charges today.Consumers, as is our Government, are ever finding ways to decrease our consumption. Providers, ever interested in providing for their shareholders, are only interested in 'ramping' up revenue. As the public wind back consumption, we note that the 'providers' have only one option and that is to ramp up the 'poles and wires' or 'supply charge' to satisfy their shareholders. This is another seriously flawed charge foisted upon the consumer who are the only soles, in this circumstance, that are supporting you. Seriously very bad consumerism. Take your medicine and 'fix it'. Silly buggers!! Keep increasing the 'supply charge' and your consumers will abandon you, and your shareholders!Stop ramping up any 'supply charge' and continue to enjoy your consumers support! Hardly rocket science!!I remain,yours faithfully,C. R. (Rick) Hardy