Supporting our community during the Coronavirus pandemic

27 March, 2020

As the coronavirus (COVID-19) situation continues to evolve, we want to let you know that we are working to protect the health and wellbeing of our people and community, and ensure we can continue to deliver electricity distribution services to customers across South Australia.

Over the past month, we have undertaken significant work to ensure that we can continue operations if the COVID-19 outbreak escalates in South Australia.

Our priorities remain:

  • The wellbeing of our people and our customers; and 
  • Maintaining electricity supply and critical services over an extended period.

As a business, we are well-versed in emergency response and have robust business continuity plans in place.  

We are adopting social distancing strategies and hygiene protocols to safely manage interactions with our workforce and customers, and are encouraging our industry partners to do the same.

Our approach reflects this evolving situation and is consistent with action being taken by State and Federal governments as well as the latest expert medical advice of Australian and international health authorities.  

We are confident that the steps we are taking will result in minimal impacts to essential services, such as emergency outage response. 

We will continue to have crews available 24/7 for emergency response including responding to fallen wires and power outages.

It is essential our crews stay safe to keep the power on across the state, so we ask our customers to help by following a few precautions.

When reporting faults, please notify us if anyone at the property is self-isolating or quarantined or has been in contact with anyone who has a confirmed case of coronavirus.

Customers can also report power outages online 24/7 and let us know in the comments whether there are any infections in the household or not.

The alert to our crews does not mean we will not attend the fault reports, it is simply extra information for our crews to manage risk.

Planned maintenance on our network will continue to be a daily part of our operations. This program is important to ensure that we can keep the power on and minimise the risk of unplanned power outages.

The best way to keep up-to-date about power outages affecting your property, including any cancellations or changes, is via the free SMS and email messages. If you aren’t already registered you can do so at outage updates.

Our focus is being able to maintain customers supply now, and over the coming months, and keeping both our crews and the South Australian public safe, well and healthy.

Categories: #COVID-19, Coronavirus, Community Support
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