Areas of focus included:

• ECoC Process Review
  The review of the electronic Certificate of Compliance (eCoC) process is underway, aiming to phase out the ATC (Authorisation to Connect) as a backup mechanism. Proposed changes include system integrations with OTR, compliance reporting, and updates to the ATC form to align with eCoC requirements. A phased approach is being developed to progressively change behaviours and improve the process.
• Reflections and Achievements for 2025
  Key achievements for 2025 included improved collaboration, enhanced customer satisfaction efforts, and the introduction of new services in the portal. There was also made significant progress in streamlining processes and strengthening relationships with major customers.
• Priorities for 2026
  Looking ahead, priorities include digitisation and automation of services, further portal enhancements, reducing connection lead times, and increasing customer self-service capabilities. Additional resourcing through the Cadet Program and expanded industry forums are planned to support these initiatives.