Community Advisory Board

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The CAB is SA Power Networks’ flagship group ensuring that customer views shape service delivery and are at the heart of all decision-making. The members of the Cab have, and continue to, provide constructive, informed, and objective views to SA Power Networks, ensuring that the diverse and changing needs of our 900,000 customers have been properly understood, balanced, and reflected.

The CAB works in collaboration with SA Power Networks against the highest standards and leading-edge thinking in customer engagement. The Board seeks to carry out its responsibilities in a way that is independent, challenging, transparent, rigorous, innovative, and inclusive. The CAB provides a broad representation of our community, including businesses, renewables, youth, regional stakeholders, consumer advocacy groups, local government representatives, and multicultural board members.

Watch the video below from our CAB Chair, Dr. Jessie Byrne as she talks about the CAB being an independent player supporting the voice of our customers and ensuring that SA Power Networks connects and engages effectively with customers and stakeholders.


Engage with our CAB to have your say:

  • Have a question for our Chair? Leave it below
  • Let us know your thoughts about the CAB and how we can best represent all consumers, simply leave us a comment using the Guestbook.

The CAB is SA Power Networks’ flagship group ensuring that customer views shape service delivery and are at the heart of all decision-making. The members of the Cab have, and continue to, provide constructive, informed, and objective views to SA Power Networks, ensuring that the diverse and changing needs of our 900,000 customers have been properly understood, balanced, and reflected.

The CAB works in collaboration with SA Power Networks against the highest standards and leading-edge thinking in customer engagement. The Board seeks to carry out its responsibilities in a way that is independent, challenging, transparent, rigorous, innovative, and inclusive. The CAB provides a broad representation of our community, including businesses, renewables, youth, regional stakeholders, consumer advocacy groups, local government representatives, and multicultural board members.

Watch the video below from our CAB Chair, Dr. Jessie Byrne as she talks about the CAB being an independent player supporting the voice of our customers and ensuring that SA Power Networks connects and engages effectively with customers and stakeholders.


Engage with our CAB to have your say:

  • Have a question for our Chair? Leave it below
  • Let us know your thoughts about the CAB and how we can best represent all consumers, simply leave us a comment using the Guestbook.
  • CAB Chair's Update - 16 June 2022

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    Diversity, inclusion and customer charter headlined Community Advisory Board’s June agenda

    Diversity and inclusion, a customer charter, the energy transition, and SAPN’s regulatory reset were key topics of the Community Advisory Board’s June 2022 meeting.

    The CAB welcomed SA Power Networks’ first diversity and inclusion action plan and the recent appointment of SAPN’s diversity and inclusion manager.

    The board urged SAPN to further consolidate clear targets based on workforce data. Members also questioned why some targets were pushed out as far as 2035.

    Members reminded SAPN that greater diversity and inclusion would require leadership and engagement across the organisation, not just by the HR team. As many other companies were ahead of SAPN in creating diversity and inclusion plans, the organisation could also learn from others’ experiences.

    The CAB expressed concern that women were leaving the company in greater numbers than men, with women making up only 18.8 percent of the workforce but 21.9 percent of those exiting. It encouraged SAPN to ensure targets for women in leadership including the most senior positions in the company. It recommended school traineeships and related programs to increase the number of women in the organisation.

    While gender pay parity exists in like-for-like jobs in SAPN, the CAB suggested that structural issues should be addressed to eliminate a gender pay gap of 17.2 percent across the organisation.

    The CAB provided comments on SAPN’s first customer charter which sets out SAPN’s commitments to customers. Members felt the language and content of the charter were clear and accessible to English-speaking customers.

    Some members felt few people would read a lengthy document. They suggested the creation of a one-page charter to ensure broader reach. They also recommended the use of social media platforms such as Instagram to engage younger people.

    SAPN was reminded that a customer charter is also an internal document that informs employees about how they will work with customers and what they will deliver.

    SAPN delivered a presentation on the transition from traditional energy production to renewable energy.

    CAB members affirmed broad community support for clean energy and the important role SAPN will play. They encouraged SAPN to work on innovative solutions so no one is left behind in the transition. They also saw an opportunity for South Australia and SAPN to maximise economic benefit as world leaders in the field.

    The CAB received a report on SAPN’s community engagement for its 2025-30 regulatory reset which will impact future revenue and therefore consumer prices. Engagement updates are available on the Talking Power website.

  • CAB Chair's Update - 6 April 2022

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    In its April meeting, the Community Advisory Board (CAB) considered priority topics for discussion in 2022, SA Power Network’s diversity and inclusion plan, a proposed Energy Vision for South Australia, and potential costs to consumers arising from new expenditure by SA Power Networks (SAPN).

    Members identified five top topics for the CAB’s 2022 agenda: communication with consumers, climate change, vulnerable consumers, new energy systems, and electricity pricing. Equity was a key theme across all topics – equity in pricing, reliability, regional and remote services, access to new and renewable energy systems, and participation in a new energy future.

    The CAB reviewed SAPN’s draft diversity and inclusion plan. It noted that SAPN’s current workforce and leadership do not reflect the diversity of the broader community, with few women and people of diverse backgrounds in leadership positions. It encouraged SAPN to set clear targets for greater diversity, benchmark itself against other utilities, and develop a strong evidence base to measure change. The CAB will consider a revised draft in future meetings.

    The CAB endorsed SAPN’s plan to pursue an Energy Vision for South Australia in partnership with several key stakeholders. It strongly recommended that SAPN include consumers as full and equal partners in the development of the vision, acknowledging that a state-wide plan is for the betterment of all South Australians.

    SAPN briefed the CAB on its cost pass-through application to the Australian Energy Regulator (AER) to cover a new $30.5 million expenditure in voltage management and frequency load shedding to address system security concerns. The application means that consumers will pay directly for the expenditure, estimated at an average of $2.20 per residential customer and $16.20 per business customer per year from mid-2023. Costs after mid-2025 are currently not clear. The CAB questioned what alternative solutions were considered and expressed concern about the lack of consultation on the issue, particularly by the government about legislative changes.

    Over the coming year, in addition to the key issues identified, the CAB will provide advice on business-as-usual issues where SA Power Networks seeks community input, such as the development of its Customer Charter

    The CAB also has a key role in overseeing SAPN’s community engagement program for its regulatory proposal or reset. Under the reset, SAPN is required to submit its expenditure and revenue proposals to the AER for the 2025-30 period. The approved proposal will directly affect costs to consumers and the quality of network services across the state.

    The April meeting was the first face-to-face meeting of the newly formed CAB, following two online introductory meetings in February and March.

Page last updated: 29 Jun 2022, 12:48 PM