FAQs

The key objectives of the CAB are to:

• Provide a forum that enables representative groups of the South Australian community and consumers to engage with SA Power Networks on priority issues and topics
• Ensure the interests of customers are considered in decision-making
• Provide a forum for listening, discussion and collaborative engagement with customers and stakeholders
• Advocate for the needs and priorities of customers  
• Drive co-design with customers of services, products and processes
• Ensure alignment with customer priorities in a rapidly changing environment
• Build understanding and trust between stakeholders and SA Power Networks.

The CAB also plays a crucial role in supporting the development of SA Power Networks’ Regulatory Proposal for 2025-30 and our organisation's goal to accelerate the transformation of our state's energy system to one in which energy is affordable, reliable and zero carbon.

Members for our Community Advisory Board are selected after a thorough and deliberative process. SA Power Networks welcomes expressions of interest from the community members to fill in existing gaps in our membership. The Chair and Deputy Chair of the CAB play a major role in the selection of the new members to ensure a fair and diverse representation across all sectors.

Towards the conclusion of the Consumer Consultative Panel 2 year term, a governance and membership review was conducted to ensure suitable representation is maintained and the groups Terms of Reference reflects its purpose. Existing members decided to rename the group to more appropriately reflect its responsibility and it's diverse membership.