Phase 1 - Strategic Research & Early Engagement

Consultation has concluded

"Effective customer and stakeholder engagement is critical for SA Power Networks as we plan our services and operations into the future." Rob Stobbe, CEO

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

In this time of rapid change across the energy industry, we need to ensure our plans reflect what you, the customer, want from your electricity distribution network. Talking Power is your one-stop-shop for engaging with us.

*Phase 1 Engagement is complete*

Thank you very much for your contributions to Phase 1! Check out what's happening during the 2020-2025 Draft Plan consultation here.

"Effective customer and stakeholder engagement is critical for SA Power Networks as we plan our services and operations into the future." Rob Stobbe, CEO

Every five years all network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks will develop a Regulatory Proposal that outlines our plans for 2020-2025 for the distribution network.

In this time of rapid change across the energy industry, we need to ensure our plans reflect what you, the customer, want from your electricity distribution network. Talking Power is your one-stop-shop for engaging with us.

*Phase 1 Engagement is complete*

Thank you very much for your contributions to Phase 1! Check out what's happening during the 2020-2025 Draft Plan consultation here.

Consultation has concluded
  • Stakeholder planning workshop

    over 2 years ago
    Room


    'We are asking from the experts all around us, what they think matters,' Wayne Lissner, Acting GM Corporate Strategy.

    We held a large scale engagement planning workshop on 11 July 2017 which was attended by members SA Power Networks’ reference groups. More than 40 people, representing a diverse range of interests, came together to review the customer research findings and help craft the engagement themes to be explored through the engagement program. They also provided valuable feedback on the proposed approaches in the next two phases of the Regulatory Reset engagement program.

    As a result of their feedback, the engagement program was amended to:

    • remove a proposed activity of online engagement training
    • include a 1800-freecall hotline and text-back service
    • hold an additional workshop in the Adelaide Hills, and
    • have more targeted engagement with vulnerable members of our community.

    Go here to view the Regulatory Reset Engagement Approach document, complete with workshop feedback.



    'We are asking from the experts all around us, what they think matters,' Wayne Lissner, Acting GM Corporate Strategy.

    We held a large scale engagement planning workshop on 11 July 2017 which was attended by members SA Power Networks’ reference groups. More than 40 people, representing a diverse range of interests, came together to review the customer research findings and help craft the engagement themes to be explored through the engagement program. They also provided valuable feedback on the proposed approaches in the next two phases of the Regulatory Reset engagement program.

    As a result of their feedback, the engagement program was amended to:

    • remove a proposed activity of online engagement training
    • include a 1800-freecall hotline and text-back service
    • hold an additional workshop in the Adelaide Hills, and
    • have more targeted engagement with vulnerable members of our community.

    Go here to view the Regulatory Reset Engagement Approach document, complete with workshop feedback.


  • New 'talking power' vox-pop film: outage communications

    over 2 years ago

    We conducted research with more than 800 residential and business customers across SA in April & June. To support this we hit the streets of Adelaide, Mylor, and Aldgate, 'talking power' with local people on issues they care about.

    In an outage, how do you prefer to hear from SA Power Networks?





    We conducted research with more than 800 residential and business customers across SA in April & June. To support this we hit the streets of Adelaide, Mylor, and Aldgate, 'talking power' with local people on issues they care about.

    In an outage, how do you prefer to hear from SA Power Networks?





  • Regulatory system capacity building workshops

    over 2 years ago
    Brainstorming session sm

    We know that the regulatory system is complex! In order to help members of our Reference Groups understand and engage with the process, we held two briefing sessions that covered:

    • SA Power Networks' business overview and strategy
    • Overview of the industry
    • Regulatory environment and framework
    • Regulatory Determination 2015-2020
    A copy of the presentation is available here.

    Got more questions for SA Power Networks staff? Feel free to ask them here using our Q&A tool.

    We know that the regulatory system is complex! In order to help members of our Reference Groups understand and engage with the process, we held two briefing sessions that covered:

    • SA Power Networks' business overview and strategy
    • Overview of the industry
    • Regulatory environment and framework
    • Regulatory Determination 2015-2020
    A copy of the presentation is available here.

    Got more questions for SA Power Networks staff? Feel free to ask them here using our Q&A tool.
  • Keep up-to-date with Talking Power

    over 2 years ago
    Talking power logo vert rgb large

    There is a lot coming up in the Reset engagement program!

    Keep your finger on the pulse by registering your details here. You will receive a regular newsletter, filled with information on Reset engagement activities, and be invited to participate in consultation opportunities as they launch.

    Register before 30 September and go into the running to win one of 2 x 10.5" iPad Pro's!

    SA Power Networks employees and immediate family excluded.

    There is a lot coming up in the Reset engagement program!

    Keep your finger on the pulse by registering your details here. You will receive a regular newsletter, filled with information on Reset engagement activities, and be invited to participate in consultation opportunities as they launch.

    Register before 30 September and go into the running to win one of 2 x 10.5" iPad Pro's!

    SA Power Networks employees and immediate family excluded.

  • Results of customer research

    over 2 years ago
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    Understanding customer needs and priorities is at the heart of our Reset engagement. An important early step in the program was to engage an independent research consultant to provide us with a current snapshot of customer experiences, needs, values, and priorities.

    Research methodology included: 8 focus groups in metro and rural regions, surveys with more than 800 residential and business customers and a number of one-on-one interviews.

    Some priority areas identified in the research were:
    1. Network reliability
    2. Price concerns
    3. Future network opportunities
    4. Electricity security for South Australia
    5. Communications around power outages


    Topline research findings are available here: Customer Research Topline Report (65 pages)

    Do research outcomes hit the mark with you? We would love to hear your thoughts. Please share your views on this quick poll.

    Understanding customer needs and priorities is at the heart of our Reset engagement. An important early step in the program was to engage an independent research consultant to provide us with a current snapshot of customer experiences, needs, values, and priorities.

    Research methodology included: 8 focus groups in metro and rural regions, surveys with more than 800 residential and business customers and a number of one-on-one interviews.

    Some priority areas identified in the research were:
    1. Network reliability
    2. Price concerns
    3. Future network opportunities
    4. Electricity security for South Australia
    5. Communications around power outages


    Topline research findings are available here: Customer Research Topline Report (65 pages)

    Do research outcomes hit the mark with you? We would love to hear your thoughts. Please share your views on this quick poll.
  • What is a regulatory reset?

    over 2 years ago
    Stobie2


    SA Power Networks is the principal electricity distribution network service provider in South Australia - the poles and wires that deliver the power to homes and businesses.

    Every five years, SA Power Networks is required to undergo a regulatory reset process, and submit a Regulatory Proposal to the Australian Energy Regulator (AER), which details our proposed business operations and service delivery, including:

    • Our ongoing commitment to customers and community
    • Changes in our environment
    • Forecast expenditure
    • Asset base and depreciation
    • Revenue and tariffs
    • Customer price impacts

    We have launched a comprehensive engagement program to help us craft our 2020-25 Regulatory Proposal, due to the AER in January 2019. Register with Talking Power to keep your finger on the pulse and receive regular updates on regulatory reset engagement activities.


    SA Power Networks is the principal electricity distribution network service provider in South Australia - the poles and wires that deliver the power to homes and businesses.

    Every five years, SA Power Networks is required to undergo a regulatory reset process, and submit a Regulatory Proposal to the Australian Energy Regulator (AER), which details our proposed business operations and service delivery, including:

    • Our ongoing commitment to customers and community
    • Changes in our environment
    • Forecast expenditure
    • Asset base and depreciation
    • Revenue and tariffs
    • Customer price impacts

    We have launched a comprehensive engagement program to help us craft our 2020-25 Regulatory Proposal, due to the AER in January 2019. Register with Talking Power to keep your finger on the pulse and receive regular updates on regulatory reset engagement activities.

  • Where do SA Power Networks' customers live?

    over 2 years ago
    Customer location

    SA Power Networks has 862,158 customers, spread across South Australia (as of July 2017).
    • 28% of customers live in regional areas
    • 72% of customers live in metropolitan areas
    An interesting fact: approximately 70% of the network (poles, wires, substations and other assets) supplies 30% of our customers, who live in regional South Australia.


    SA Power Networks has 862,158 customers, spread across South Australia (as of July 2017).
    • 28% of customers live in regional areas
    • 72% of customers live in metropolitan areas
    An interesting fact: approximately 70% of the network (poles, wires, substations and other assets) supplies 30% of our customers, who live in regional South Australia.