Phase 3 - Draft Plan Development and Engagement

Consultation has concluded

**This phase is now closed** Find out more about the 2020-2025 Draft Plan consultation here.

"We have considered in depth customer feedback from across the State. Now we need your views on our draft plan and other papers," Rob Stobbe, CEO.

Every five years all distribution network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks develops a Regulatory Proposal that outlines our plans for 2020-2025.

Over Phase 3 we have been delving deep, with our stakeholders and your advocates, into our future plans for managing the network of substations, stobie poles and wires that deliver electricity to your homes and businesses. Phase 3 engagement provides you with the opportunity to contribute to Draft Plan development. You can now download the 2020-2025 Draft Plan.

You can also:

  • Ask staff a question
  • Register for project updates
  • Register for the Power@MyPlace™ (recent power bill with NMI number needed)

Help shape SA's energy network of the future.

**This phase is now closed** Find out more about the 2020-2025 Draft Plan consultation here.

"We have considered in depth customer feedback from across the State. Now we need your views on our draft plan and other papers," Rob Stobbe, CEO.

Every five years all distribution network businesses undergo a regulatory reset process, run by the Australian Energy Regulator (AER). As part of this process, SA Power Networks develops a Regulatory Proposal that outlines our plans for 2020-2025.

Over Phase 3 we have been delving deep, with our stakeholders and your advocates, into our future plans for managing the network of substations, stobie poles and wires that deliver electricity to your homes and businesses. Phase 3 engagement provides you with the opportunity to contribute to Draft Plan development. You can now download the 2020-2025 Draft Plan.

You can also:

  • Ask staff a question
  • Register for project updates
  • Register for the Power@MyPlace™ (recent power bill with NMI number needed)

Help shape SA's energy network of the future.

Consultation has concluded
  • Future Networks 2 Workshop - 31 May 2018

    over 1 year ago
    Fn 2

    The workshop aimed to build understanding of what our network might look like going forward, Future Networks photovoltaic (PV) penetration in SA and seek feedback on SA Power Networks' preliminary approach and proposed expenditures (opex, capex - augex) related to non-network solutions. Presentations and Q&A sessions formed the day, included:

    1. Future network strategy and expenditure proposal
    2. AEMO challenges and opportunities
    3. SA Power Networks challenges and opportunities
    4. What we have heard from customers
    5. Strategies and options
    6. Future Network capex/opex proposed expenditure
    7. Augex and DMIS proposed expenditure


    The workshop aimed to build understanding of what our network might look like going forward, Future Networks photovoltaic (PV) penetration in SA and seek feedback on SA Power Networks' preliminary approach and proposed expenditures (opex, capex - augex) related to non-network solutions. Presentations and Q&A sessions formed the day, included:

    1. Future network strategy and expenditure proposal
    2. AEMO challenges and opportunities
    3. SA Power Networks challenges and opportunities
    4. What we have heard from customers
    5. Strategies and options
    6. Future Network capex/opex proposed expenditure
    7. Augex and DMIS proposed expenditure


  • Operating Expenditure (opex) Workshop - 3 May 2018

    over 1 year ago
    Kelvintrimper

    The Operating Expenditure (opex) Workshop was held on 3 May 2018.

    Items on the agenda included:

    • Our proposed operating expenditure
    • Network maintenance
    • The Service Standard Framework and the Guaranteed Service Levels scheme
    • Vegetation management and
    • Overheads

    it was a full day with lots of information provided. Feedback and analysis is still being considered, but photos of the day can be found here. You can also watch a video of the day here.

    The Operating Expenditure (opex) Workshop was held on 3 May 2018.

    Items on the agenda included:

    • Our proposed operating expenditure
    • Network maintenance
    • The Service Standard Framework and the Guaranteed Service Levels scheme
    • Vegetation management and
    • Overheads

    it was a full day with lots of information provided. Feedback and analysis is still being considered, but photos of the day can be found here. You can also watch a video of the day here.

  • Public Lighting Information Session

    over 1 year ago
    Public lighting infosession

    An information session was held on Tuesday 17 April with key stakeholders to discuss Public Lighting. 

    The Australian Energy Regulator (AER) is considering the reclassification of public lighting as an Alternative Control Service (ACS), meaning that the prices for these services will now form part of the AER’s regulatory determination for 2020-25.

    Topics explored during the workshop included:

    • The proposed regulatory changes being considered
    • What these changes might mean for current and future public lighting services
    • The services that customers currently value.

    The workshop presentation along with a summary of the workshop feedback is now available. Go here to view photos from the day.

    An information session was held on Tuesday 17 April with key stakeholders to discuss Public Lighting. 

    The Australian Energy Regulator (AER) is considering the reclassification of public lighting as an Alternative Control Service (ACS), meaning that the prices for these services will now form part of the AER’s regulatory determination for 2020-25.

    Topics explored during the workshop included:

    • The proposed regulatory changes being considered
    • What these changes might mean for current and future public lighting services
    • The services that customers currently value.

    The workshop presentation along with a summary of the workshop feedback is now available. Go here to view photos from the day.

  • Levels of Service Workshop feedback summary report

    over 1 year ago
    Levelofservice cropped


    'Levels of Service' are the key business drivers that influence our asset management decisions. They articulate what we deliver to customers, and set the standards by which these promises can be measured.

    Members of our Reference Groups and Customer Consultative Panel, were invited to attend the Levels of Service workshop, held on 21 November 2017.

    Some of the feedback we received:

    • “Customers are battling with a lack of knowledge about what SA Power Networks does.”
    • “Everything you ask for, you will have to pay for. Education costs money and do you want to pay for it? “
    • “How many seconds of recorded messages do you need to get past to speak to a person. [For] contractors it can be very frustrating.”

    The Levels of Service Workshop feedback report, summarising the workshop outcomes, is now available. Go here to view the document.


    'Levels of Service' are the key business drivers that influence our asset management decisions. They articulate what we deliver to customers, and set the standards by which these promises can be measured.

    Members of our Reference Groups and Customer Consultative Panel, were invited to attend the Levels of Service workshop, held on 21 November 2017.

    Some of the feedback we received:

    • “Customers are battling with a lack of knowledge about what SA Power Networks does.”
    • “Everything you ask for, you will have to pay for. Education costs money and do you want to pay for it? “
    • “How many seconds of recorded messages do you need to get past to speak to a person. [For] contractors it can be very frustrating.”

    The Levels of Service Workshop feedback report, summarising the workshop outcomes, is now available. Go here to view the document.

  • Capital expenditure workshops

    over 1 year ago
    6april18  42


    It took more than one workshop to dig into SA Power Networks proposed capital expenditure for 2020-25!

    Stakeholders participated in an intensive two part workshop held on Friday 6 April and Thursday 12 April.

    Topics explored included proposed expenditure for:

    • Network reliability
    • Asset management and risk
    • Bushfire mitigation
    • Poles and substation replacement, and more

    Feedback is currently being analysed. Go here to view photos from the day.



    It took more than one workshop to dig into SA Power Networks proposed capital expenditure for 2020-25!

    Stakeholders participated in an intensive two part workshop held on Friday 6 April and Thursday 12 April.

    Topics explored included proposed expenditure for:

    • Network reliability
    • Asset management and risk
    • Bushfire mitigation
    • Poles and substation replacement, and more

    Feedback is currently being analysed. Go here to view photos from the day.


  • Reliability standards for 2020-25

    over 1 year ago
    Tram at night


    The Essential Services Commission of South Australia (ESCOSA) – the independent regulatory body that determines electricity reliability and service standards in South Australia – is currently conducting a study into the reliability of electricity in SA.

    Business and residential customers from across the State have been invited to participate in this research, the outcomes of which will help inform ESCOSA’s determinations on the reliability performance expected of SA Power Networks in managing the electricity distribution network from 1 July 2020.

    ESCOSA’s reliability service standards will inform our 2020-25 Regulatory Proposal, which is due to the Australian Energy Regulator (AER) in January 2019.

    Go here for more information on ESCOSA consultations. Go here to view an example Service Standard Framework survey invitation letter sent to SA Power Networks customers.


    The Essential Services Commission of South Australia (ESCOSA) – the independent regulatory body that determines electricity reliability and service standards in South Australia – is currently conducting a study into the reliability of electricity in SA.

    Business and residential customers from across the State have been invited to participate in this research, the outcomes of which will help inform ESCOSA’s determinations on the reliability performance expected of SA Power Networks in managing the electricity distribution network from 1 July 2020.

    ESCOSA’s reliability service standards will inform our 2020-25 Regulatory Proposal, which is due to the Australian Energy Regulator (AER) in January 2019.

    Go here for more information on ESCOSA consultations. Go here to view an example Service Standard Framework survey invitation letter sent to SA Power Networks customers.

  • Talking tariffs

    over 1 year ago
    19march18  37


    Members of SA Power Networks' Reference Groups, retailers and the AER came together on 19 March and shared their views on Tariffs on 19 March 2018.

    Some of the feedback we received:
    • "Tariff structures don’t have to be so complex.”
    • “Customer choice – some advice needed for customers.”
    • “Good to have some discussion on how these tariffs will impact everyone else.”
    • “How will desired behaviour changes result in outcomes and how will these impact future planning?”

    The presentation is available here. Go here to view photos of the day.

    We are currently analysing feedback, and will share the Feedback Report on Talking Power when available.

    Stakeholder contributions will help inform the Draft Tariff Structure Statement being prepared alongside the Draft 2020-25 Regulatory Proposal. These documents will be open for public consultation later in 2018.


    Members of SA Power Networks' Reference Groups, retailers and the AER came together on 19 March and shared their views on Tariffs on 19 March 2018.

    Some of the feedback we received:
    • "Tariff structures don’t have to be so complex.”
    • “Customer choice – some advice needed for customers.”
    • “Good to have some discussion on how these tariffs will impact everyone else.”
    • “How will desired behaviour changes result in outcomes and how will these impact future planning?”

    The presentation is available here. Go here to view photos of the day.

    We are currently analysing feedback, and will share the Feedback Report on Talking Power when available.

    Stakeholder contributions will help inform the Draft Tariff Structure Statement being prepared alongside the Draft 2020-25 Regulatory Proposal. These documents will be open for public consultation later in 2018.

  • Vulnerable customer conversations

    over 1 year ago
    Img 3298

    During an early stakeholder workshop on the Regulatory Reset, participants identified engagement with low income customers as a gap in our engagement strategy.

    So we delivered a focused program to engage ‘vulnerable’ electricity customers who are experiencing hardship and life events which limit their ability to engage with the electricity market.

    Engagement activities, held from October-December 2017, included:
    • Stakeholder workshop with South Australian Service of Social Services (SACOSS) Essential Services Group
    • Travelling discussions with Uniting Communities’ Connect-Ed clients
    • Focus groups with uniting Care Wesley Bowden clients
    Creche facilities and translation services were provided at...

    During an early stakeholder workshop on the Regulatory Reset, participants identified engagement with low income customers as a gap in our engagement strategy.

    So we delivered a focused program to engage ‘vulnerable’ electricity customers who are experiencing hardship and life events which limit their ability to engage with the electricity market.

    Engagement activities, held from October-December 2017, included:
    • Stakeholder workshop with South Australian Service of Social Services (SACOSS) Essential Services Group
    • Travelling discussions with Uniting Communities’ Connect-Ed clients
    • Focus groups with uniting Care Wesley Bowden clients
    Creche facilities and translation services were provided at some of the sessions to support inclusivity.

    What did we hear?
    Price
    • “I look after 2 children on my own, I really have to rug up in winter because I can’t afford higher bills.”
    • “Prices keep going up and up and up. Pension isn’t going up and up.”
    • “It costs more to be low income than high income.”
    • “If bill was a set price it would be easier to budget.”
    Solar PV
    • “If you rent, you can’t put something on your roof.”
    • “There are less of us paying for power when people use their solar.”
    • “Unfair on those who can’t afford it.”
    Reliability
    • “Reliability is not useful if you can’t afford to put it [electricity] on.”
    • “You can’t do without electricity.”
    Retailers
    • “When you are on a hardship program, can’t access cheaper rates or other providers so you stay in debt with retailers.”
    Go here to view the full report.
  • Talking Power online engagement report available now

    over 1 year ago
    Ipad working sm

    More than 1,700 hundred people engaged with Talking Power from 1 August to 8 December 2017.

    Some of the feedback we received:

    • “The future is undoubtedly going to include home PV, home battery storage and electric vehicle battery storage. The integration of those three will be vital to the success of our future grid.”
    • “A modern and technology aware power provider should be able to tell when a system or section goes down. You shouldn't need us to tell you, you should already know that something is wrong.”
    • “SMS is good - and progress reports are very helpful - especially if you have unexpected delays in power coming back on.”

    View the full online engagement report here.

    Online engagement feedback, gathered through the Talking Power, compliments other feedback received during the Phase 2 engagement, and will be considered in the development of the Draft 2020-25 Regulatory Proposal.

    More than 1,700 hundred people engaged with Talking Power from 1 August to 8 December 2017.

    Some of the feedback we received:

    • “The future is undoubtedly going to include home PV, home battery storage and electric vehicle battery storage. The integration of those three will be vital to the success of our future grid.”
    • “A modern and technology aware power provider should be able to tell when a system or section goes down. You shouldn't need us to tell you, you should already know that something is wrong.”
    • “SMS is good - and progress reports are very helpful - especially if you have unexpected delays in power coming back on.”

    View the full online engagement report here.

    Online engagement feedback, gathered through the Talking Power, compliments other feedback received during the Phase 2 engagement, and will be considered in the development of the Draft 2020-25 Regulatory Proposal.

  • Future Network workshop #1

    almost 2 years ago
    20feb18 4 tile

    On Tuesday 20 February, we held a workshop in Adelaide on ‘future network’ related topics including microgrids, peer-to-peer trading and community energy.

    Over 30 external customers and stakeholders attended the workshop and provided lots of ideas and feedback on how new customer technologies and network services can improve service and value for customers. The workshop was facilitated by our staff from the Network Innovation Centre and our Stakeholder Engagement Team.

    Our next workshop is planned for 31 May.

    View the photos from the workshop here.

    On Tuesday 20 February, we held a workshop in Adelaide on ‘future network’ related topics including microgrids, peer-to-peer trading and community energy.

    Over 30 external customers and stakeholders attended the workshop and provided lots of ideas and feedback on how new customer technologies and network services can improve service and value for customers. The workshop was facilitated by our staff from the Network Innovation Centre and our Stakeholder Engagement Team.

    Our next workshop is planned for 31 May.

    View the photos from the workshop here.